Book a Consultation

Gather any relevant documentation such as recent school reports, professional assessments, correspondence with your local authority, and any existing or draft EHCP paperwork. Jot down your primary concerns and questions to ensure we address everything important to you. However, don’t worry if you don’t have everything organized yet—we can guide you on what’s needed as we proceed.

Upon receiving your message, our team reviews your details and urgency level. For standard requests, we respond within 24 hours; for urgent matters marked as critical, we aim to contact you within 2 hours. We’ll confirm your appointment via email, providing joining instructions for your chosen consultation method (video call or phone).

Absolutely. We offer flexible delivery methods including secure video conferencing (Zoom or Microsoft Teams) and telephone consultations. Remote consultations are equally effective and allow us to support families across England regardless of location.

Select our Priority Support package or mark your situation as “Critical” when contacting us. We maintain emergency slots for time-sensitive cases and can often accommodate same-day or next-day appointments for tribunal deadlines or statutory cut-offs.

None whatsoever. Our Discovery Call is genuinely complimentary and designed to provide value regardless of whether you choose to engage our paid services. We believe in empowering families with knowledge first. You’ll receive honest advice about whether you need professional support or can self-advocate effectively.

Our expertise is specifically grounded in English SEND legislation, particularly the Children and Families Act 2014 and the SEND Code of Practice. Scotland, Wales, and Northern Ireland operate under distinct legal frameworks, so we cannot provide accurate advice for cases in these jurisdictions. For non-English cases, we recommend seeking specialists familiar with those specific systems.

We accept bank transfers, all major debit and credit cards, and can arrange structured payment plans for comprehensive advocacy packages. Payment is typically required to secure your appointment for paid consultations. We issue invoices for all transactions, and some families successfully claim reimbursement through legal expenses insurance or charitable grants.

We recognize that accessing SEND support can strain family finances. Beyond our free initial consultation, we offer payment plans for ongoing advocacy work. Additionally, our National Lottery funding enables us to provide some pro bono support for families facing significant hardship. Please discuss your circumstances with us—we’re committed to ensuring every child receives appropriate advocacy.

Standard Discovery Calls are typically available within 3-5 working days. Comprehensive Reviews can usually be scheduled within 1-2 working days. For Priority Support involving urgent deadlines, we often accommodate within 24-48 hours, occasionally same-day depending on current caseload and time of request.

We understand that family life is unpredictable. You can reschedule your consultation up to 24 hours before your appointment without penalty. For changes within 24 hours, we appreciate as much notice as possible so we can offer the slot to another family. Simply reply to your confirmation email to rearrange.